TheGiftCastle.com
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Shipping & Return Policies

 

Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified. The minimum is $10, or 25% of the order total. For items in other weights and sizes see the specific item.

Insurance is included in the cost of our shipping rates.

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Returns cannot be accepted after 30 days.

If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.

If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return.

           

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